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  • Privacy Policy

    In May 2018, the Data Protection Act (DPA) will be replaced by the EU’s General Data Protection Regulation (GDPR).

    This privacy policy has been updated to ensure compliance, and describes how LDT Design Limited makes use of your personal data, and how we collect it, use it, and keep it safe and secure.

    The policy and our company processes have been updated to specifically incorporate the requirements of the EU General Data Protection Regulation (GDPR) and comply with the requirements of ‘Legitimate Interests’ in any information that we request, store and use.

    LDT Design Limited will never request information from you which is excessive for our purposes.

    LDT Design Limited will only hold data for as long as necessary for the purposes for which it was collected, or in accordance with any retention period described by law.

    What this policy covers

    The data controller is LDT Design Limited, referred to in this policy as “we” or “us”.
    This policy sets out;

    (a) What information we collect from you

    (b) How we collect your information

    (c) Why we collect your information

    (d) Who we share your data with

    (e) Email marketing campaigns

    (f) External links

    (g) Social media

    (h) How we protect your information

    (I) Your rights and consent

    (J) Cookie policy

    (K) Changes to our privacy policy

    (L) How to contact us

    This policy applies to you if you use our services or purchase prototypes from us. This means it applies if you:

    (a) Have purchased our services by email, skype or over the phone.

    (b) Have purchased prototypes from us by email, skype or over the phone

    (c) Have expressed interest in our services or prototypes, by either signing up for our newsletter, having had a visit from our Design Director or one of our Designers, or if you have contacted us about our services / prototypes via telephone, email or skype.

    (d) Have met our staff at a trade show.

    (e) Have visited our website at any point

    What information do we collect?

    Information we receive from you:

    We will receive personal information such as your name, company name, position, email address, telephone number and company address.

    Information we collect from you:

    We collect information that is relevant to current and potential project we may be working on with you and we collect this on our Confidentiality Agreement, Quotation and specifications documents. We may want to use information about the project we have worked on with you on our website in our case study section or on our social media accounts once your project is complete but we will always ask for your written agreement before using any project information.

    The information we collect online is contact and marketing information so that we can provide you with an efficient service. Website usage information is collected via cookies and Google analytics.

    How do we collect it?

    We obtain it either directly from yourself when you confirm your contact information on our quotation to begin a project, when you use the contact us form on our website, give your information to our Design Director or one of our designers, or when you email us or telephone us directly. We may also collect your information, with your permission, from trade shows we exhibit at or networking events that we attend.

    Why do we collect the information?

    (a) We need to process your personal data so that we can manage your customer account, provide you with the goods and services we think are maybe of interest to you, and with information on services or prototypes you may want to buy and help you with any orders you may ask for.

    (b) We collect your contact details so that we can enter your details on to the accounting package Xero that we use in order to be able to send you invoices relating to your project.

    (c) In processing your account application we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

    (d) To help us to determine the effectiveness of promotional advertising and campaigns.

    (e) For our Internal record keeping.

    (f) We may use the information to improve our products and services.

    (g) We may periodically send newsletters or promotional emails about new products, special offers or other information which we think will be of interest to you / your business using the email address which you have provided.

    (h) From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

    (I) We collect information via our website to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

    (J) If you would rather not receive any forms of marketing information from us, please let us know by clicking the unsubscribe button on our emails, by emailing us directly, or by calling our office.

    (K) LDT Design Limited will not trade, share or sell your personal information to others.

    Who will your data be shared with?

    (a) We may need to share your information with our 3rd party Sub Contractors appointed specifically on a project you undertake with LDT Design. At this point we would already have a confidentiality agreement in place with you if required and your consent would have been given to share this information.

    (b) Your information will also be shared with employees of LDT Design Limited in order for them to be able to work on your project. Our employees are also bound by a confidentiality agreement that is part of their employment contract.

    (c) We also enter your information on to a 3rd party Customer Relationship Manager System that we use called Kula Hub that is a fully GDPR compliant package.

    (d) We enter your information into the accounting package Xero that we use in order to send you invoices relating to your project.

    (e) We may share your information with funding bodies but we would always obtain your consent before doing this.

    Email Marketing Campaigns

    (a) Email marketing campaigns published by LDT Design Limited may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

    (b) In compliance with legislation, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

    External Links

    (a) Although this website only looks to include informative, safe and relevant external links, users are advised to adopt a policy of caution before clicking on any external web links mentioned throughout this website.

    (b) The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    Social Media Platforms

    (a) Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

    (b) Users are advised to use social media platforms wisely and communicate / engage with them whilst taking due care and caution in regard to their own privacy and personal details.

    How do we protect your information?

    We endeavour to protect your information in the following ways:

    (a) we will not request information which is excessive for our purposes.

    (b) try with your assistance, to keep any information we hold about you up to date and accurate.

    (c) delete any information which we hold about you which is no longer relevant, within a reasonable period of the date, such information becomes no longer necessary for our purposes.

    (d) protect your data against unauthorised use.

    (e) Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

    3rd Party Suppliers

    (a) We use a Customer Relationship Management System called Kula Hub who we share your information with for the purposes of storing contact information, sending our newsletters and e-shots for marketing purposes. Please see further information in their privacy policy regarding how they protect your information http://www.kulahub.com/privacy-policy/

    (b) We use an online accounting package called Xero who we share your information with for the purposes of sending you invoices relating to your project. Please see further information in their privacy policy regarding how they protect your information https://www.xero.com/uk/about/terms/privacy/

    Your rights and consent.

    (a) By registering with LDT Design Limited and using our website and/or service, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on our website, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

    (b) You have the right to request a copy of the information that we hold on you at any time. Please write, email or call us (our contact details are below in the ‘How to contact us’ section).
    You can request, at any time, that we stop using your information and, that we stop mailing information to you. You may continue to receive mailings on route to you for a short period of time while your suppression is being processed.

    Cookie Policy

    What are cookies?
    Cookies are small text files that are stored on your computer that are generated by a website or web server. These files can store all types of information but are most commonly used to remember options and preferences you’ve selected etc. When you return to your favourite websites and they have remembered your name, cookies are at work. If you’d like to learn more about Cookies visit AboutCookies.org. Our website uses various cookies, as listed below.

    Google Analytics Cookie
    Like most websites we use Google analytics to provide information on all of our users. This obtains, technical information not personal information but it does establish the internet protocol (IP) address of the computer you are using. Other information this cookie gathers are things like, your operating system, web browser type and version and what pages you visited and how long you stayed on them. We can also see how you found your way to our website, i.e. from a Search Engine.

    We then analyse this information closely to help improve the website for our users both in terms of content and functionality. Without this information we would just be guessing as to what content was working and we certainly wouldn’t know anything about the type of devices that are being used to access our website.

    WordPress Cookies
    Our website is powered by the popular content management system WordPress. WordPress uses several cookies in order to function correctly. These cookies are not directly related to our website and any questions you have regarding them can be found on this WordPress codex page. https://codex.wordpress.org/WordPress_Cookies

    How can I control cookies?
    If you don’t want to receive cookies, you can modify your web browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. The way in which you control cookies differs from browser to browser but the settings are generally found within the browsers options usually under security or privacy. For comprehensive details please visit https://www.aboutcookies.org/ Please note that if you do decide to block cookies certain functionality may not work as intended or even not at all.

    If you would like to be able to see what cookies are incoming you can use the free browser extension Ghostery. This extension also lets you decide which cookies you would like to block.

    Changes to our Privacy Policy

    This privacy policy is effective as of 24th May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

    How to contact us

    Please contact us if you have any questions about our privacy policy or any of the information we may hold about you:

    By post:
    LDT Design Limited

    Aspire Building

    31 Bootham

    York

    YO30 7BT

    Email us: create@ldtdesign.co.uk
    Telephone us: 01904 691 476